Please note we are continuing to process online orders as normal and our Customer Experience team remains available to help you.
Due to Covid, there may be a slight delay at our warehouses and we are not guaranteeing delivery timeframes. Our team is working hard to ensure all orders are fulfilled and released as soon as possible.
In addition, please note that some apartment buildings are no longer accepting delivery to individual units. Check with your building if you are planning to place an online order.
| Expected Delivery | Product Total | Rate |
| Supplements 3-5 business days | $99 & up | FREE |
| Under $99 | $10.00 | |
| Within Greater Vancouver (water delivery) | $99 & up Under $99 | FREE $10 |
| Deliveries to remote or rural areas may take longer to arrive | ||
- Shipping rates are calculated in Canadian dollars on www.mytracewellness.com.
- Supplement orders are shipped via Canada Post within Canada.
- Water is shipped with Greater Vancouver via Corporate Courier.
- Orders are typically processed in 1-2 days, Monday to Friday, except on public holidays. During holidays and promotions, we may experience a higher than normal volume and processing times may vary.
RETURNS
How do I return or exchange product purchased on the TRACE Wellness website?
If you aren’t happy, we aren’t happy, so let us make it right for you. If your TRACE products were not purchased as final sale or on promotion, simply email your concern to orders@naturogroup.com within 30 days of purchase.
Please note that we don’t offer refunds or exchanges on final sale or expired product. If you have questions email us at orders@naturogroup.com and someone from our Customer Experience team can help you out.
